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Shipping & Returns

SHIPPING

We ship worldwide via UPS Ground. Shipping on all domestic retail orders is prepaid and added to the invoice at the time of purchase. 

Complete street addresses are required for all shipments; UPS does not deliver to Post Office boxes. Expedited delivery is available for an additional charge. Please email delivery@polkadog.com or call 339-502-9843 if you have questions about expedited delivery.

RETURNS

We stand behind the products we sell. Any product that is found to be unsatisfactory within 30 days of receipt, or has been received damaged or unusable may be eligible for replacement, a store credit, or refund, depending on the circumstances involved. If you need any help with your order for any reason, please reach out to delivery@polkadog.com or call 339-502-9843.