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FAQ

Have a question? Check out our full list of Frequently Asked Questions below for a quick answer. If you still can’t find what you’re looking for, get in touch with us at orders@polkadog.com.

Can I change or cancel my order?

We’ll try! If you need to make a change please contact orders@polkadog.com as soon as possible and we’ll do our best to accommodate your request. 

What is the Polkadog Family?

We thought you’d never ask! It’s our loyalty program that allows you to earn points and unlock rewards online or at your local Polkadog Bakery store. Learn more here

How do I return or exchange an item?

We want you to be 100% happy with your purchase and accept returns and exchanges in many cases. Please visit our Shipping & Returns page for full terms. 

I’m looking for pet food and supplies. Where do I find that?

If you’re in Boston, head over to our Polkadog Bakery site to shop for things like food, chews, and accessories. It’s the official site for our seven Boston-area retail stores, offering local delivery and store pickup.

How many treats can my pup have?

This depends on a number of factors, including breed, weight, and exercise level — so we don’t provide specific serving size recommendations. However, all treats (for humans or dogs) are best enjoyed in moderation. Many vets subscribe to “The 10% Rule,” which means treats should make up no more than about 10% of your dog’s daily calories. 

Are all Polkadog treats made in the USA?

Yes! We take pride in making all of our Polkadog-branded treats at our kitchen on Boston Fish Pier. That said, if you shop at one of our Polkadog Bakery stores, you may find treats, toys, or chews from other countries of origin.

What’s the difference between Polkadog and Polkadog Bakery?

Good question! We make our gourmet treats like Cod Skins, Wonder Nuggets, and Salmon Chips under the brand name “Polkadog.”  

“Polkadog Bakery” refers to our seven pet boutiques located in the Greater Boston area.

Where can I find Polkadog treats near me?

Probably not too far away! We have many amazing retail partners across the country that proudly carry our products. You can locate a pet store near you here.

Are Polkadog treats available worldwide?

You bet! We ship treats internationally from our headquarters at Boston Fish Pier, so your furry can stay happy wherever your travels take you.

When will my order ship?

We’re on it! After you place your order, items typically ship within 3 - 5 business days. You can learn more about our shipping terms here

Can I work at Polkadog?

Check out our Careers page or follow us on LinkedIn to stay updated on employment opportunities.