Customer Service

Shipping
Polkadogbakery ships most orders from our South Boston or Shawmut Avenue locations via UPS Ground. Shipping is prepaid and added to the invoice. At this time, we only ship to the United States, U.S. possessions, and Canada. Shipments outside the continental U.S. may be shipped via Parcel Post instead. Complete street addresses are required for all shipments; UPS does not deliver to Post Office boxes.

Returns
We at polkadogbakery stand behind the products we sell. Any product, which is found to be unsatisfactory within 30 days of receipt, or has been received damaged or unusable may be eligible for replacement, a store credit, or refund at our option, depending on the circumstances involved. If you are unsatisfied with your order for any reason, please contact us Monday through Friday between 10:00 a.m. and 5:00 p.m. E.S.T. at (617) 307-6733 or anytime by Email at woof@polkadog.com and we will be happy to assist you.

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